Create your forms easily with dynamic form builder and start managing customer experience management. You can create your feedback survey in minutes by using Drag & Drop form components.

You can use form templates for creating feedback surveys. Wiseback offers many form templates for different sectors.

 

You can also copy your forms to create new surveys quickly.

Wiseback has an advanced QR code integration. QR codes are generated for each published survey. QR codes can be downloaded as PNG and SVG formats. QR Print editor allows you to print QR codes easily. QR Print Editor also offers the option of printing on label paper.

With kiosk mode you can publish your forms via Android Tablets. Wiseback APK converts Android tablets into kiosk screens. You can manage kiosk screens remotely.

You can send a survey to your customers via e-mail. You can easily send to a single customer or group of customers.

With a single form, you can follow many details in your business. For example, table numbers for restaurants, room numbers for hotels, vehicle ID’s for transport companies, and stores for retail chains. Once you define your business properties, you can use with your forms.  A unique QR code and URL will be generated for each business property on that You will be able to track business properties separately on the report screen.

Get instant notification via SMS and email. Never miss feedback from your customers. You can receive notifications by SMS and e-mail when you receive feedback. You can also get notifications via the wiseback app and web browser.

You can publish your survey links via wbck.me and bildir.co short URLs.

At a glance, you can see if your customers are happy. The happiness rate is automatically calculated over the items you have added to your survey forms. You can see happiness rate through a single feedback or a single form or in general. Happiness rate is calculated as%.

NPS is developed by Fred Reichheld, Bain & Company and Satmetrix Systems and is considered a customer loyalty metric.

The Net Promoter Score® method allows you to receive feedback from your customers on a single final question and to create your NPS® score. Moreover, within minutes and without any complicated technical details.

With the Wiseback Form Builder you can easily add your NPS® question to your survey form. The NPS form component is placed in the form items.

In the reports you can see your NPS® score at a glance.

 

  You can classify your responses in 4 different groups as Thank you, Complaint, Proposal and General.

You can assign 4 different states to feedbacks: Open, In Process, Action Required and Closed.

As long as no action is taken, the default value for feedback is Open.

 You can add tags for each response.  You can group responses as you like.

Wiseback has a omni-channel structure. All responses from different channels are collected in one place. With the channel information, you can see the channel from which the responses are received.

Encourage your customers to leave feedback with gifts and discount coupons. You can link gift / discount coupons to Wiseback on any survey. Wiseback offers you advanced options for coupon management.

A great feature for businesses who have international customers.

You can add translations to the forms.
Your customer’s device language is automatically detected and displayed if there is a translated survey form. Also translantion key will be appeared on top right of the screen.

Your online visitors can send feedbacks by taking screenshot from your web page.  You can use this feature with web widget feature. It makes easier to collect feedback via your website.

Your customers can add photos to the survey forms. Sometimes, your customers can tell about their experiences with a single photo. It is more easy than writing long comments.

Your weekly and monthly summary reports are sent via email. You can choose the users who will receive the reports.

More than one user can be defined in an account. Users may have the write or view permission on the selected forms.

Feedbacks can be assigned to another user by a user with Admin privilege and a user with edit permission on the corresponding form.

You can keep your customer records in your Wiseback account. You can also create customer groups. You can receive feedback from your customers via email. You can export/import your customer records in bulk with excel, CSV files.

You can use the Web Widget feature to collect feedback via your website. You can easily create & design a web widget for your website and place it wherever you want on your web page.

Wiseback iOS and Anroid applications can be downloaded for free. Application has QR code reader, you can scan both Wiseback QR codes and all other QR codes. Your customers can use the their gift/discount coupons through the application. Business owners can reach reporting, coupon scanning options throug the application.

Premium Plan offers API access that allows you to use Wiseback by integrating with your own system. You can check https://developer.wiseback.com.

We offer SDK for Android and iOS.  Wiseback SDK allows you to integrate Wiseback forms with your mobile Apps. You can check https://github.com/wisebackdev .