Track Your Customer Reviews Across Social Media Platforms
Social media platforms play a critical role in shaping customer experience. Wiseback introduces its social media monitoring service to strengthen your digital reputation and effectively manage customer experience across all channels. Easily monitor customer reviews on Google Play, App Store, Google Business, Instagram, Yelp, Tripadvisor, Twitter, Facebook, and many more from a single point!
Omni-channel Platform
Your customers talk about their experiences with your business on various social media platforms. Businesses may overlook comments on social media that fall outside active customer feedback channels. Data collected outside existing customer experience management platforms is often reported independently from experience data. Wiseback integrates each social media platform as a channel within the omni-channel experience management platform.
Wiseback tracks customer reviews on popular social media platforms at hourly or daily intervals as per your preference. Google Play, App Store, Google Business, Instagram, Tripadvisor, Yelp, and more! All experience data converges into a single point, providing you with the insights you need.
Analyze with AI
Easily track all customer feedback from different platforms through the Wiseback interface without the need to search on different platforms. Wiseback's robust artificial intelligence algorithms automatically analyze open-ended comments, providing you with meaningful insights.
Wiseback's AI service groups open-ended comments by subject and main topic, interpreting and creating valuable insights for your business. Comparative impact analysis by topic, tag cloud, and periodic happiness comparison are visible at a glance.
Compare with your competitors
We convert your scores on social media into a percentage happiness rate and make it easier for you to compare all channels.
We also allow you to compare with your competitors on the same social media. Instantly follow competitor analysis with happiness rates and sentiment scores.
Analysis of open-ended customer comments is still an issue waiting to be overcome by businesses. Wiseback artificial intelligence service automatically performs sentiment analysis of open-ended responses and helps you understand at a glance how your customers are feeling.
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