Wisely Transform Every Interaction into an Experience
Go beyond feedback with our experience management platform: perform in-depth analysis of critical metrics, enhance actionable insights, and seamlessly optimize customer touchpoints.
Listen Real-time & Omnichannel
Listen everywhere, in real time, and gain invaluable insights into your customers’ sentiments and preferences. Elevate your customer experience strategy with our feature-rich solution.
Understand & Transform Data into Actionable Insights
Understanding is key to meaningful action. We help you make sense of the data you’ve gathered. Our powerful analysis and reporting tools enable you to gain a deep understanding of your customers’ experiences, pain points, and desires.
Improve within each closed-loop process
Unlocking continuous improvement, data-driven decision-making, and loyalty through enhanced experience management.
Create correspondence, receive instant alerts and status updates, and guarantee rapid resolution of issues at all organizational levels.
Enhance Experience Management with AI-Powered Platform
Designed for seamless end-to-end experience management, Wiseback empowers you to collect real-time omni-channel feedback from all touchpoints. Harness the power of artificial intelligence with our feature-rich platform, tailored to meet all your experience management needs. With Wiseback, enjoy the flexibility of bi-directional integration, ensuring your systems work in harmony. Elevate your experience management with Wiseback.
Transform Customer Experience with AI-Powered Insights
Consumer preferences are evolving faster than ever. Instantly gain insights into their expectations at every contact point. Proactively listen to your customers and swiftly take action with our cutting-edge AI-driven analysis and dynamic visual reports. Poor customer experiences can cost businesses money—ensure you stay ahead with Wiseback.
Optimizing Customer Experience through Employee Experience
Maximize CX with Social Media Monitoring
Social media platforms play a critical role in shaping customer experience. Wiseback introduces its social media monitoring service to strengthen your digital reputation and effectively manage customer experience across all channels. Easily monitor customer reviews on Google Play, App Store, Google Business, Instagram, Yelp, Tripadvisor, Twitter, Facebook, and many more from a single point!
Trusted By Leading Brands
The Customer's Choice for Business Success
Wiseback boasts an impressive 4.9 out of 5 star rating on Capterra, a testament to the trust and satisfaction of our valued customers. This remarkable achievement is a direct reflection of our commitment to delivering exceptional customer experiences and innovative solutions. Join the growing community of businesses that have chosen Wiseback as their trusted partner.
Explore Our Customer Success Stories
As we launch Turkiye’s first fully digital meal card, we quickly gather the insights we need to elevate customer experience to the highest level with Wiseback. Wiseback has seamlessly integrated into our mobile application, which is at the heart of the TokenFlex experience. Wiseback’s social media monitoring feature allows us to gain a holistic view of customer experience. The support provided at every step of the project is invaluable to us. Wiseback has become our valuable partner in our customer experience management journey.
Wiseback has become our strategic partner in crafting a flawless customer journey. By unifying customer and employee insights, we’ve transformed feedback into a powerful catalyst for innovation. The platform’s AI-driven analysis provides the roadmap to deliver extraordinary experiences that resonate with our customers. As a result, we’ve witnessed a tangible uplift in customer satisfaction and loyalty. Wiseback has empowered us to create a truly customer-centric organization, where data-driven decisions are at the core of our success.
We initiated our Customer Experience measurement and management project in 2019. By 2023, all of our store managers have been engaged in the project. Notably, our NPS results reached all-time best values. Our objective is to deliver a flawless customer experience through reports encompassing detailed analyses and instant notifications, enabling us to attentively listen to our customers’ voices. With Wiseback, we have gained an advanced platform where we can manage the customer experience.
