Listen to your customers at all touchpoints for the perfect customer experience.
Your customer touchpoints can be website, physical store, mobile application, social media, call center. Determine the most appropriate method for each touchpoint and listen to your customers instantly in an omni-channel structure.
Provide feedback channels for your customers at physical and online points.
Use the right channel at the right time for your customers to make the most accurate measurement.
Measure in real time
You can't manage without measuring! Measure instantly with popular metrics of customer experience.
Measure all customer experiences with NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score) and Happiness rate metrics.
Compare periodically and per unit. See the points that need improvement and focus on the right points for the perfect customer experience.
Responsive form design
Create the forms you need in minutes with the Wiseback drag-and-drop form builder.
Add the metrics, open-ended and closed-ended questions you want to measure on your form.
Create logical flows based on the answers given in the forms.
It's time to get rid of boring survey interfaces. Spice up your forms with emojis and images. Customize the design as you wish.
Add translations in other languages to your form, set the rules for participation.
You can also optimize your mobile and desktop compatible forms for tablet and kiosk displays in kiosk mode.
Integration and automation is simple
Wiseback is a platform open to bidirectional integration with API services.
We instantly transfer data from your CRM, ERP and other corporate software.
Instant measurement is provided with customer-specific surveys that are triggered automatically based on transaction and rule-based.
Alarm and notification system that provides immediate response to negative feedback from customers.
Text Analytics with AI
AI (Artificial intelligence) service trained with machine learning automatically performs text analytics.
Sentiment analysis of open-ended responses is made and keywords are automatically added to the tags.
The service, which is trained with real customer comments, works with an accuracy of 92% in Turkish and 96% in English.
Manage & Take Action instantly
Manage customer experiences end-to-end with management screens.
Grant other users authorization , assign task.
Classify responses, change status .
Group by adding Tags .
Send quick response to customers.
Make internal correspondence to take necessary actions.
Advanced Reporting and Analysis
Wiseback offers an advanced and real-time reporting system.
You can instantly view the reports created specifically for you.
Create your analysis with personalized report screens.
The reports you want are automatically delivered in daily / weekly / monthly / quarterly and yearly periods.
Your data is in safe hands
Wiseback offers cloud-based services through domestic and international servers.
With Turkey servers and on-premise options, we store the personal data of your customers in accordance with KVKK.
With our systems that have ISO 27001 Information Security Management System certification, we offer a platform in accordance with international standards.
Consulting and Training
We also offer strategic and value-added CX solutions that your business needs.
Wiseback's experienced consultants and trainers can support you in your customer experience processes.
In the process of creating a strategic road map for your business, we can plan together workshops, creating customer journey maps, creating action plans, defining KPIs, improving processes and ensuring controls.
We can offer awareness trainings so that the customer experience becomes a part of the corporate culture.