Listen to your customers at every touchpoint to create the optimal customer experience.
Your customer touchpoints can include your website, physical store, mobile application, social media, and call center. Determine the most suitable method for each touchpoint and promptly gather customer feedback within an omni-channel framework.
Offer feedback channels for your customers both in physical locations and online.
Utilize the appropriate channel at the right moment to ensure the most precise measurement for your customers.
Effective management requires accurate measurement! Instantly gauge customer experiences using well-known experience metrics.
Assess all customer interactions using metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), and Happiness Rate.
Conduct periodic and unit-based comparisons. Identify areas for enhancement and concentrate your efforts on the crucial elements to achieve the ultimate customer experience.
Responsive form design
Craft the forms you need in minutes with the Wiseback drag-and-drop form builder.
Incorporate the metrics, open-ended, and closed-ended questions you want to measure on your form.
Establish logical flows based on the answers provided in the forms.
It's time to bid farewell to dull survey interfaces. Infuse your forms with emojis and images. Customize the design according to your preferences.
Add translations in other languages to your form and establish participation rules.
You can also optimize your mobile and desktop compatible forms for tablet and kiosk displays in kiosk mode.
Integration and automation is simple
Wiseback is a platform open to bidirectional integration with API services.
We instantly transfer data from your CRM, ERP and other corporate software.
Instant measurement is provided with customer-specific surveys that are triggered automatically based on transaction and rule-based.
Alarm and notification system that provides immediate response to negative feedback from customers.
Text Analytics with AI
AI (Artificial intelligence) service trained with machine learning automatically performs text analytics.
Sentiment analysis of open-ended responses is made and keywords are automatically added to the tags.
The service, which is trained with real customer comments, works with an accuracy of 92% in Turkish and 96% in English.
Manage & Take Action instantly
Manage customer experiences end-to-end with management screens.
Grant other users authorization , assign task.
Classify responses, change status .
Group by adding Tags .
Send quick response to customers.
Make internal correspondence to take necessary actions.
Advanced Reporting and Analysis
Wiseback offers an advanced and real-time reporting system.
You can instantly view the reports created specifically for you.
Create your analysis with personalized report screens.
The reports you want are automatically delivered in daily / weekly / monthly / quarterly and yearly periods.
Your data is in safe hands
Wiseback offers cloud-based services through domestic and international servers.
With Turkey servers and on-premise options, we store the personal data of your customers in accordance with KVKK.
With our systems that have ISO 27001 Information Security Management System certification, we offer a platform in accordance with international standards.
Consulting and Training
We also offer strategic and value-added CX solutions that your business needs.
Wiseback's experienced consultants and trainers can support you in your customer experience processes.
In the process of creating a strategic road map for your business, we can plan together workshops, creating customer journey maps, creating action plans, defining KPIs, improving processes and ensuring controls.
We can offer awareness trainings so that the customer experience becomes a part of the corporate culture.