Case Study

cx-case-studies-2023-2024

Three Inspiring Customer Experience Success Stories from 2023

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As we bid farewell to 2023, businesses are continuing to set their goals for 2024. In the upcoming year, companies dedicated to delivering excellent customer experiences will continue developing new projects to hear and better understand their customers across all touchpoints. In this piece, we share three customer experience stories from 2023 that may inspire
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Case Study: The Success Story of Passenger Experience at iGA Istanbul Airport

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iGA Istanbul Airport, which has the largest terminal in the world and serves in the main terminal building of 1 million 400 thousand square meters under one roof, stands out by hosting 70 million passengers. Measuring and managing passenger experience across such a large area was a challenge in itself. iGA Istanbul Airport partnered with
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Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience

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Flormar caters to its customers’ cosmetic needs with its 136 stores spread across all corners of Turkey. The beauty experts in its stores aim to provide customers with the most suitable products through free makeup applications. Commencing its Customer Experience measurement and management project with Wiseback in 2019, Flormar achieved its all-time best NPS results
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