As we bid farewell to 2023, businesses are continuing to set their goals for 2024. In the upcoming year, companies dedicated to delivering excellent customer experiences will continue developing new projects to hear and better understand their customers across all touchpoints.
In this piece, we share three customer experience stories from 2023 that may inspire you:
IGA Istanbul Airport’s Passenger Experience Success Story
IGA Istanbul Airport, boasting the world’s largest terminal spanning 1.4 million square meters under one roof, implemented numerous projects to ensure an exceptional passenger experience. Read the case study here.
Flormar’s Record-Breaking NPS Score and Flawless Customer Experience
Embarking on a Customer Experience measurement and management project with Wiseback in 2019, Flormar, with the involvement of all store managers by 2023, achieved its best-ever NPS scores. Click here to read the case study.
IKSV and the Audience Experience
In 2023, marking its 50th anniversary, Istanbul Foundation for Culture and Arts (IKSV) pioneered a Audience Experience project. Leveraging Wiseback, they successfully attained a flawless audience experience within a few months by measuring feedback at every stage. Click here to read the case study.
Meet Wiseback
Are you ready to craft a success story in customer experience for your business?
Would you like to thoroughly review your business’s customer experience processes, harness technology effectively, and elevate your offered customer experience for the future? If you’re interested in learning more about Wiseback solutions, feel free to reach out to us.