Author: Wiseback

Puma CX

Case Studies

20 Aug 2024

Case Study: Puma Converts Every Step for the CX Excellence

Puma Türkiye transformed its stores into dynamic ecosystems with Wiseback. By centralizing operations and gathering real-time insights, Puma..

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NPS - Net Promoter Score

Guide

11 Aug 2024

Mastering NPS: A Comprehensive Guide

What is NPS? Net Promoter Score (NPS) is a customer loyalty metric that gauges how likely customers are..

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Guide

11 Aug 2024

Close the Loop: Enhance Your Customer Experience

Understanding Closing the Loop Closing the loop in CX is the critical process of responding to customer feedback..

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Blog

21 Jul 2024

Understanding the Dynamics of CX Through Science

Contrary to popular belief, many sciences underpin customer experience and customer experience management. Social sciences, in particular, play..

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Case Studies, Blog

8 Jul 2024

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all..

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Blog

26 Apr 2024

Pareto’s 80-20 Principle: Enhance Customer Experience with the Golden Rule

The Pareto Principle, also known as the 80-20 rule, is a concept that can be effectively applied in..

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Blog

12 Mar 2024

Customer Experience vs Customer Success

In this article, we will examine the differences between customer experience, which takes place at every stage of..

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Blog

13 Feb 2024

Why Does Personalised Customer Experience Matter?

Today we are going to talk about one of the most prominent areas of today’s experience world: Personalized..

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Blog

9 Jan 2024

The Evolution of CX from Past to Present

The Evolution of CX from Past to Present Customer Experience (CX) has changed step by step from past..

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Blog

24 Dec 2023

Three Inspiring Customer Experience Success Stories from 2023

As we bid farewell to 2023, businesses are continuing to set their goals for 2024. In the upcoming..

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