Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience

Posted on 08/08/202308/08/2023 by Wiseback

Flormar caters to its customers’ cosmetic needs with its 136 stores spread across all corners of Turkey. The beauty experts in its stores aim to provide customers with the most suitable products through free makeup applications. Commencing its Customer Experience measurement and management project with Wiseback in 2019, Flormar achieved its all-time best NPS results
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What should be considered when designing an experience survey?

Posted on 11/06/202313/08/2023 by Wiseback

Brands must listen to and understand their customers on the path to delivering flawless customer experiences. Experience surveys stand at the forefront of methods used to measure customer experience. Experience surveys serve as the entry point to gauge and work towards providing an impeccable experience for users of a product or service. Businesses utilizing the
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How to increase customer feedbacks?

Posted on 12/07/202012/07/2020 by Wiseback

You can only get comments that will add value to your business by collecting customer feedbacks. You can get critical information from your customers to help you improve your product or service. Many studies show that customers are not willing to leave feedback. Customers need motivation to leave feedback. How can you motivate your customers?
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QR Code usage is becoming widespread

Posted on 29/06/202029/06/2020 by Wiseback

It was frequently encountered with QR code. The worldwide recognition of the square black and white code is the subject of discussion. There are those who say that they never use the QR code, as well as active users in many areas from withdrawals to discount coupons. If we look at the last official figures,
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Customer feedback is more important than ever

Posted on 28/06/202028/06/2020 by Wiseback

Is customer feedback important to you? Customers who step into your store and users who visit your website have a different customer experience at every point they touch your brand. As a result of the sum of all the experiences your customer has with your brand, a story is created that will tell others about
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