iGA Istanbul Airport, which has the largest terminal in the world and serves in the main terminal building of 1 million 400 thousand square meters under one roof, stands out by hosting 70 million passengers. Measuring and managing passenger experience across such a large area was a challenge in itself.
iGA Istanbul Airport partnered with Wiseback for passenger experience measurement and management processes in 2022, turned the insights it gained into action and reached the best values of all time in NPS, CSAT and CES results.
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