Flormar caters to its customers' cosmetic needs with its 136 stores spread across all corners of Turkey. The beauty experts in its stores aim to provide customers with the most suitable products through free makeup applications.
Commencing its Customer Experience measurement and management project with Wiseback in 2019, Flormar achieved its all-time best NPS results by 2023, following the inclusion of all store managers in the project.
To download the case study, which includes insights from Flormar's CRM Manager, Tuğba Çise Sucularlı, please fill out the form below.