Pareto’s 80-20 Principle: Enhance Customer Experience with the Golden Rule
The Pareto Principle, also known as the 80-20 rule, is a concept that can be effectively applied in various fields, including customer experience management. Let’s explore how to implement the Pareto Principle in customer experience management: History of the Pareto Principle The origins of the Pareto Principle date back to 1906 when Italian economist and
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