Category: Blog

QR (Quick Response) code has become more common now. We use the square black and white code more..

Customer experience management (CXM) and customer relationship management (CRM) may seem similar, but they are clearly distinct concepts...

As the number of customers increases, businesses have to allocate more resources to understand their customers. Sometimes even..

The pandemic that started with the novel coronavirus (Covid-19) has been a challenging period for businesses, called VUCA...

When it comes to customer experience, the B2C – Business to Consumer business model, which mostly addresses the..

The road to success in customer experience passes through employee experience. Employee experience, which ranked 3rd in our..

The share of smartphones in global Internet traffic passed 50 percent a few years ago and continues to..

2020 went down in history as the year of the pandemic. For 2021, there are three different scenarios:..

What exactly do the popular terms customer experience (CX) and user experience (UX) mean? For your business to..

Introducing tNPS (Transactional NPS), the transactional version of NPS, the most popular metric for measuring customer experience in..