Category: Blog

Case Studies, Blog

13 Jan 2025

Case Study: Excellent Customer Experience with Digital Meal Cards

In early 2023, TokenFlex initiated a customer experience project with Wiseback to measure the CSAT (Customer Satisfaction) score..

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Blog

3 Jan 2025

Customer Experience Trends to Stand Out in 2025

Customer experience professionals and departments that are in close contact with the CX team within the business have..

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Blog

8 Oct 2024

Wiseback Supports CX Day 2024: A Gathering of Customer Experience Leaders in Istanbul

On October 2nd, Wiseback proudly sponsored the Customer Experience Professionals Association (CXPA) Istanbul network’s CX Day 2024 celebration...

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Blog

21 Jul 2024

Understanding the Dynamics of CX Through Science

Contrary to popular belief, many sciences underpin customer experience and customer experience management. Social sciences, in particular, play..

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Case Studies, Blog

8 Jul 2024

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all..

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Blog

26 Apr 2024

Pareto’s 80-20 Principle: Enhance Customer Experience with the Golden Rule

The Pareto Principle, also known as the 80-20 rule, is a concept that can be effectively applied in..

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Blog

12 Mar 2024

Customer Experience vs Customer Success

In this article, we will examine the differences between customer experience, which takes place at every stage of..

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Blog

9 Jan 2024

The Evolution of CX from Past to Present

The Evolution of CX from Past to Present Customer Experience (CX) has changed step by step from past..

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Blog

24 Dec 2023

Three Inspiring Customer Experience Success Stories from 2023

As we bid farewell to 2023, businesses are continuing to set their goals for 2024. In the upcoming..

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