Category: Blog

Blog

21 Jul 2024

Understanding the Dynamics of CX Through Science

Contrary to popular belief, many sciences underpin customer experience and customer experience management. Social sciences, in particular, play..

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Case Studies, Blog

8 Jul 2024

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all..

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Blog

26 Apr 2024

Pareto’s 80-20 Principle: Enhance Customer Experience with the Golden Rule

The Pareto Principle, also known as the 80-20 rule, is a concept that can be effectively applied in..

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Blog

12 Mar 2024

Customer Experience vs Customer Success

In this article, we will examine the differences between customer experience, which takes place at every stage of..

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Blog

13 Feb 2024

Why Does Personalised Customer Experience Matter?

Today we are going to talk about one of the most prominent areas of today’s experience world: Personalized..

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Blog

9 Jan 2024

The Evolution of CX from Past to Present

The Evolution of CX from Past to Present Customer Experience (CX) has changed step by step from past..

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Blog

24 Dec 2023

Three Inspiring Customer Experience Success Stories from 2023

As we bid farewell to 2023, businesses are continuing to set their goals for 2024. In the upcoming..

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Blog

16 Dec 2023

Decoding the Complexity of Open-Ended Customer Feedback: AI’s Role and the Unresolved Challenges

Understanding customer sentiments and opinions is a cornerstone of successful business strategies. In today’s digital age, companies amass..

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Blog

10 Dec 2023

The Key Challenges for CX leaders in 2024

In today’s rapidly evolving business landscape, the role of Customer Experience (CX) leaders has become pivotal in steering..

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Blog

27 Nov 2023

A Strategic Approach: Proactive vs Reactive CX Management

In today’s highly competitive business landscape, customer experience (CX) has become a critical differentiator for companies. The way..

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