Instead of boring survey interfaces, how about giving your customers an emoji survey with facial expressions?
It’s a fact that no one likes long and boring text survey interfaces. These surveys with dozens of questions and options are usually answered quickly and without thinking.
To make your customer surveys colourful and attractive, you can use an emoji survey with facial expressions. You can be sure that your customers will love the emoji surveys they are familiar with from Instagram. Instead of collecting feedback from your customers with dozens of questions, you can start with a single emoji component and create a flow based on the answers.
Measure happiness
With Likert scale emoji surveys, you can both measure and determine the next question flow with a logical flow. The happiness rate is automatically calculated in emoji surveys that work on a 5-point Likert scale. You can determine the next questions according to the answers given with a logical flow. To find out the reason for a bad customer experience, a question consisting of single or multiple choice answers can be positioned at low scores.
You can present your emoji survey to your customers via SMS, email, QR code, website and kiosk screen. Apart from emoji, it is also possible to measure happiness with star and like components. Vector emoji icons look great on all devices. Offer a great interface to your customers from all channels with surveys that are mobile responsive and work in kiosk mode.
In addition to the happiness rate, you can also learn your recommendation score with NPS measurement.
If you want to get open-ended answers from your customers, just add the comment component to your survey.
Contact us if you are looking for solutions to manage customer experiences.
