Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all touchpoints and gather insights for a seamless Emlakjet experience.
The customer experience project was initiated with Wiseback at the beginning of 2021 to measure the experience of real estate offices in new membership, membership renewal, support processes, and monthly NPS (Net Promoter Score) with a detailed breakdown. In 2024, the scope of the project was expanded and the transfer and analysis of user comments on Google Play and App Store for the Emlakjet application and customer comments from the Sikayetvar platform to Wiseback were included in the scope of the project.
Please fill out the form below to download the case study, which also includes the opinions of Emlakjet CX, CRM & Value Management Director Cansu Demir.