Category: Case Studies

Case Studies, Blog

13 Jan 2025

Case Study: Excellent Customer Experience with Digital Meal Cards

In early 2023, TokenFlex initiated a customer experience project with Wiseback to measure the CSAT (Customer Satisfaction) score..

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Puma CX

Case Studies

20 Aug 2024

Case Study: Puma Converts Every Step for the CX Excellence

Puma Türkiye transformed its stores into dynamic ecosystems with Wiseback. By centralizing operations and gathering real-time insights, Puma..

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Case Studies, Blog

8 Jul 2024

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all..

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Case Studies, Blog

8 Nov 2023

Case Study: The Success Story of Passenger Experience at iGA Istanbul Airport

iGA Istanbul Airport, which has the largest terminal in the world and serves in the main terminal building..

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Blog, Case Studies

8 Aug 2023

Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience

Flormar caters to its customers’ cosmetic needs with its 136 stores spread across all corners of Turkey. The..

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