WISEBACK AI
Understand every
customer voice.
What they say. How they feel.
What puts them at risk. What to do next.
Wiseback AI analyzes customer feedback across every touchpoint to automatically uncover topics, sentiment, emotions, churn and escalation risks — turning thousands of interactions into clear, actionable insights.
Go beyond keywords.
Understand the feeling.
Go beyond keywords and scores. Wiseback AI automatically identifies what customers are talking about, measures the sentiment behind each topic, and reveals the dominant emotion in every piece of feedback.
Topics
Automatically identify topics and subtopics without manually categorizing feedback.
Sentiment
Measure customer sentiment from negative to positive and understand how each topic contributes to the overall experience.
Dominant Emotion
Recognize emotions such as Happiness, Disappointment, Anger and Anxiety.
See the risk.
Act before it grows.
Not every negative comment carries the same level of risk. Wiseback AI detects signals that indicate whether a customer may leave or whether an issue could escalate.
Churn Risk
Identify customers and interactions with a higher likelihood of churn.
Escalation Risk
Detect issues that may develop into serious complaints or require urgent attention.
Risks are automatically classified as:
Find the cause.
Know the next step.
Knowing that a problem exists is only the beginning. Wiseback AI analyzes customer feedback to uncover the factors behind recurring issues and recommends practical next steps.
Root Cause Analysis
Reveal the underlying drivers behind negative experiences and recurring customer problems.
Recommended Actions
Turn insights into clear actions your teams can use to improve processes, service quality and customer experience.
From what happened to why it happened — and what to do next.
Follow the insight.
Find the answer.
Start with any dimension and drill down step by step to uncover exactly where an experience problem is coming from.
Move seamlessly across dimensions such as emotion, churn risk, topics, stores, channels or business variables while keeping key customer experience metrics in view.
Compare Sentiment, CSAT, NPS, Satisfaction, Churn and Escalation at every level.
Every location.
A clearer perspective.
Understand how customer experience changes across stores, branches, regions and other business locations.
Visualize sentiment geographically and compare locations using metrics such as NPS, churn risk, escalation risk and dominant emotion.
Move from regional performance to an individual location without losing the context behind the numbers.
Build Your Own Analysis Workspace
Drag and drop analyses, add notes, and create custom reports and dashboards tailored to your business needs.
Combine AI-powered analyses, comparisons, visualizations and summaries in a single flexible workspace.
Build a report for a specific team, business question or management need — and save it for ongoing use.
Your analysis. Your way.
Thousands of comments.
One clear view.
Turn thousands of customer comments into one clear management view.
Wiseback AI automatically brings together key metrics, issues, positive developments, period-over-period changes and recommended actions — helping decision-makers understand what deserves attention without manually reviewing individual feedback.
Key Issues
What is negatively affecting the experience?
Positive Developments
What is improving?
What Changed
What shifted compared with the previous period?
Recommended Actions
What should your teams focus on next?
Hear more.
Understand more.
Analyze calls and customer conversations at scale with AI — without manually listening to or reviewing every interaction.
Wiseback AI automatically identifies topics, sentiment, customer intent, dominant emotion, churn risk, escalation risk and resolution status.
Customer Intent
Understand why customers are contacting you.
Sentiment & Emotion
Measure how customers feel throughout conversations.
Risk Detection
Identify churn and escalation signals.
Agent Evaluation
Evaluate empathy, communication quality and solution orientation.
AI-generated summaries bring the entire conversation dataset together to highlight customer needs, emerging risks and improvement opportunities.
Every touchpoint.
One connected voice.
Unify feedback from surveys, calls, chats, reviews, apps, social media and in-store touchpoints.
Wiseback AI applies the same intelligence layer across every interaction — identifying topics, sentiment, emotions, churn risk and escalation risk consistently, regardless of where the feedback originated.
Unify Every Touchpoint
Bring fragmented customer feedback together into one connected stream.
Analyze with One AI Layer
Apply consistent AI analysis across every source.
Build a Connected Customer View
See the bigger picture behind individual interactions.
One customer. Multiple touchpoints. One connected voice.
READY TO GET STARTED?
Turn customer voices
into your next best action.
Bring every customer voice together, uncover what matters with AI, and give your teams the insight they need to continuously improve customer experience.
