Category: Blog

Blog

6 Oct 2025

Customer Experience: How It Started, Where It’s Going

Customer Experience (CX) is now one of the most critical factors determining a company’s competitiveness. But it hasn’t..

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Blog

25 Sep 2025

The Impact of Collecting Feedback via QR Codes on Customer Experience

One of the most critical elements in customer experience (CX) management is hearing your customers’ voice at the..

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Blog

4 Aug 2025

The Secret to Loyalty: The Power of Small Gestures in Customer Relationships

Most businesses focus on acquiring new customers but can easily overlook the ones they already have. While dazzling..

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Blog

9 Jun 2025

Countdown to the Türkiye Customer Experience Awards (TCXA) on June 19 Has Begun!

Organized by Awards International, TCXA is part of more than 10 prestigious award programs successfully held in the..

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Case Studies, Blog

13 Jan 2025

Case Study: Excellent Customer Experience with Digital Meal Cards

In early 2023, TokenFlex initiated a customer experience project with Wiseback to measure the CSAT (Customer Satisfaction) score..

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Blog

3 Jan 2025

Customer Experience Trends to Stand Out in 2025

Customer experience professionals and departments that are in close contact with the CX team within the business have..

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Blog

8 Oct 2024

Wiseback Supports CX Day 2024: A Gathering of Customer Experience Leaders in Istanbul

On October 2nd, Wiseback proudly sponsored the Customer Experience Professionals Association (CXPA) Istanbul network’s CX Day 2024 celebration...

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Blog

21 Jul 2024

Understanding the Dynamics of CX Through Science

Contrary to popular belief, many sciences underpin customer experience and customer experience management. Social sciences, in particular, play..

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Case Studies, Blog

8 Jul 2024

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all..

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