With digitalization, customer journeys have shifted from physical locations to websites, mobile apps, and social platforms. Today, the first interaction between customers and brands often happens through digital channels. Managing digital customer experience end to end has therefore become a critical requirement for differentiation, customer loyalty, and sustainable growth.
Wiseback enables seamless digital experiences through its advanced add-ons: Mobile SDK, Web SDK, and Social Listening.
Listen to Your Customers at Every Step of the Digital Journey
Wiseback Mobile SDK and Web SDK allow you to collect feedback at the right moment across mobile apps and websites through event-based triggers. By defining smart rules, you can ask the right question to the right user at the right time and gather highly relevant insights.
Measure every touchpoint in the digital journey using widely adopted CX metrics such as NPS, CSAT, CES, and Happiness Ratio, and continuously optimize the experience based on real data.
Full Control with Advanced Rules and Display Management
Wiseback’s advanced SDK management panel gives you complete control over when, where, and how feedback forms are displayed. Event-based frequency, repetition, and timing can be managed with second-level precision.
By defining global and event-specific rules, you can prevent survey fatigue and deliver a balanced, user-friendly feedback experience.
Monitor Social and App Reviews from a Single Platform
Digital customer experience extends beyond owned channels like websites and mobile apps. Reviews on App Store, Google Play, Trustpilot, and other review platforms play a key role in shaping brand perception.
With Wiseback’s Social Listening module, you can monitor ratings and reviews across app stores and Trustpilot from a single dashboard. AI-powered topic detection and sentiment analysis turn customer feedback into actionable insights.
End-to-End Digital Customer Experience Management
Wiseback is a powerful CX platform that enables end-to-end digital customer experience management. In addition to mobile and web channels, you can collect feedback from SMS, email, QR, kiosks, WhatsApp, and call centers.
With its omnichannel structure, Wiseback allows real-time measurement across all touchpoints, transforms feedback into insights, and helps you manage close-the-loop processes from a single platform.
Let’s Talk About Your Digital Experience
Get in touch with our CX experts for your questions.
