Go beyond
feedback
with wia.
Meet wia, wiseback’s AI-powered business intelligence assistant.
Ask questions about customer feedback and experience metrics. See the key issues, possible causes and steps you can take with wia.
Right inside wiseback, whenever you need it.
Delivery delays.
−31.4 impact score. The biggest driver.
What hurts customer satisfaction most?
What does the impact score mean?
The impact score combines a topic’s sentiment with how often it appears in comments. It ranges from −100 to +100. Negative values indicate negative impact; positive values indicate positive impact. Comment volume shows how many comments mention the topic.
wia in action
Explore wia’s
answers.
Choose a question to explore key topics, changes over time and recommended actions linked to possible causes.
Interactive example · All figures and customer comments in this demo are illustrative.
HOW IT WORKS
From questions to insights.
From insights to action.
Ask a question, review the findings and decide on your next step.
Ask a question.
Select the relevant forms and period. Ask about a topic or experience metric in your own words.
Review the findings.
Explore key findings in tables and charts. Check the sources behind the answer.
Decide what to do.
Review possible root causes and recommended actions. Agree on the first step with your team.
Delivery time, product quality, communication, returns and pricing stand out. Delivery time has the strongest negative impact, with an impact score of −31.4.
KEEP THE CONVERSATION GOING
Go deeper with
follow-up questions.
When a topic stands out, keep going in the same conversation. Ask where it is most prominent, what changed since the previous period and what might be causing it.
- Explore the topic by region.
- Compare with the previous period.
- Turn a finding into your next question.
- Move from possible causes to recommended actions.
YOUR QUESTIONS, ANSWERED
About wia.
wiseback intelligence agent.
Your business intelligence assistant in wiseback.
What does wia do?
wia is wiseback’s AI-powered business intelligence assistant. Ask about customer feedback and experience metrics to see key issues, changes over time, possible root causes and recommended actions.
What data does wia use?
wia works with customer feedback, experience metrics and AI analysis results in wiseback. It evaluates the relevant data for your selected forms and period.
Can I see the data and period behind an answer?
Yes. Open the sources section in an answer to review the relevant analyses. The selected forms, period, tables and charts help you understand the data behind each finding.
How can I start using wia in my wiseback account?
wia works inside wiseback. Contact the wiseback team about access and activation for your account. Once wia is enabled, you can use it from your dashboard. If you are new to wiseback, request a demo.
What does wia stand for?
wia stands for wiseback intelligence agent, wiseback’s AI-powered business intelligence assistant.
Meet wia
Ready to go
beyond feedback?
See how wia can help answer your team’s questions in a demo.
