Author: Wiseback

Blog

6 Oct 2025

Customer Experience: How It Started, Where It’s Going

Customer Experience (CX) is now one of the most critical factors determining a company’s competitiveness. But it hasn’t..

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Blog

25 Sep 2025

The Impact of Collecting Feedback via QR Codes on Customer Experience

One of the most critical elements in customer experience (CX) management is hearing your customers’ voice at the..

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Blog

4 Aug 2025

The Secret to Loyalty: The Power of Small Gestures in Customer Relationships

Most businesses focus on acquiring new customers but can easily overlook the ones they already have. While dazzling..

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Blog

9 Jun 2025

Countdown to the Türkiye Customer Experience Awards (TCXA) on June 19 Has Begun!

Organized by Awards International, TCXA is part of more than 10 prestigious award programs successfully held in the..

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Case Studies, Blog

13 Jan 2025

Case Study: Excellent Customer Experience with Digital Meal Cards

In early 2023, TokenFlex initiated a customer experience project with Wiseback to measure the CSAT (Customer Satisfaction) score..

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Blog

3 Jan 2025

Customer Experience Trends to Stand Out in 2025

Customer experience professionals and departments that are in close contact with the CX team within the business have..

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Blog

8 Oct 2024

Wiseback Supports CX Day 2024: A Gathering of Customer Experience Leaders in Istanbul

On October 2nd, Wiseback proudly sponsored the Customer Experience Professionals Association (CXPA) Istanbul network’s CX Day 2024 celebration...

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Puma CX

Case Studies

20 Aug 2024

Case Study: Puma Converts Every Step for the CX Excellence

Puma Türkiye transformed its stores into dynamic ecosystems with Wiseback. By centralizing operations and gathering real-time insights, Puma..

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NPS - Net Promoter Score

Guide

11 Aug 2024

Mastering NPS: A Comprehensive Guide

What is NPS? Net Promoter Score (NPS) is a customer loyalty metric that gauges how likely customers are..

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