In 2025, YEDAŞ partnered with Wiseback to transform customer experience management across its electricity distribution operations. Serving 2.5 million customers across 5 provinces, YEDAŞ centralized customer feedback from multiple touchpoints, enabling detailed analysis across service categories, contact channels, and geographic levels down to neighborhoods.
With Wiseback, customer feedback is transformed into action through AI-powered insights, risk detection, root cause analysis, and end-to-end feedback management. Today, the platform is used by 150+ users and has collected 300,000+ feedback responses across 49 service categories and 19 contact channels.
Learn how YEDAŞ is leveraging Wiseback to manage customer experience from measurement to insight and action, with insights from Erdem Ertürk, Customer Experience Manager at YEDAŞ. Download the case study below.
